Veterinary Receptionist (Care Coordinator) - Olympia Pet Emergency

PetVet Care Centers; Olympia (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental Leave

401k with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

Job summary

Olympia Pet Emergency, part of PetVet Care Centers, is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Olympia, WA. You will handle front-desk duties, patient intake, appointments, and client communications in a fast-paced emergency setting.

The role emphasizes compassionate care, accurate data entry, and collaboration with veterinary staff to support life-saving services. Flexible scheduling supports team needs, with strong opportunities for growth within a national

Qualifications

• Applicants must be 18 years of age or older.
• HS diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Two or more years of experience in administrative/care coordinator role

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, schedules appointments, and addresses concerns
• Handles basic pet medical emergencies and client inquiries with professionalism
• Inputs and manages data in practice management software including billing
• Assists with retail sales, weighing pets, and maintaining records
• Performs end-of-day cash reconciliation and related duties

Education

High School Diploma or GED

2+ years administrative experience

Job description

PetVet Care Centers' Olympia Pet Emergency is currently seeking Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Olympia Pet Emergency in Olympia, Washington is a dedicated emergency hospital providing urgent and critical care services. The fast-paced, highly skilled team is committed to delivering life-saving care with compassion and efficiency.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 2 or more years of experience in administrative/care coordinator role

Preferred Skills (Nice to Have)

• Veterinary receptionist experience is a plus!

Schedule

• Friday and Saturday from 6AM-4PM; Sunday and Monday from 8AM-6PM
• Should be flexible to the scheduling needs of hospital

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18.90-$23 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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