Emergency Veterinary CSR: Lifesaving Client Care

Virginia Veterinary Specialty and Emergency; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO and parental leave

Health, dental, and vision insurance

401(k) with company match

Employee discounts on veterinary care

Night differential pay

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced team. You'll be the first contact for clients, providing empathetic service and helping our veterinary team deliver critical care.

The full-time CSR works 3 x 12-hour shifts, with night differential, including weekends. You will schedule, check-in/out patients, process payments, and maintain records in a supportive hospital environment.

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Communication

Problem Solving

Customer Service

Calm Under Pressure

Attention to Detail

Job description

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced team. You'll be the first contact for clients, providing empathetic service and helping our veterinary team deliver critical care.

The full-time CSR works 3 x 12-hour shifts, with night differential, including weekends. You will schedule, check-in/out patients, process payments, and maintain records in a supportive hospital environment.