ER Client Services Representative (CSR)

Virginia Veterinary Specialty and Emergency; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO and parental leave

Health, dental, and vision insurance

401(k) with company match

Employee discounts on veterinary care

Night differential pay

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced team. You'll be the first contact for clients, providing empathetic service and helping our veterinary team deliver critical care.

The full-time CSR works 3 x 12-hour shifts, with night differential, including weekends. You will schedule, check-in/out patients, process payments, and maintain records in a supportive hospital environment.

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Communication

Problem Solving

Customer Service

Calm Under Pressure

Attention to Detail

Job description

ER Client Services Representative (CSR)

• Department: Receptionists
• Employment Type: Full Time
• Location: Charlottesville, Virginia
• Compensation: $20.00 - $22.00 / hour

Description

Emergency Veterinary Client Service Representative (CSR) - Virginia Veterinary Specialty & Emergency

Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role

As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

• Full-time:
  • 3 x 12-hour shifts
  • 1 week day swing 11AM - 11PM
  • Saturday and Sunday 7AM - 7PM
• Dedicated to our Emergency Department (nights, weekends, and holidays required)
• Night differential pay for evening and overnight shifts
• Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a dedicated veterinary emergency team that saves lives every day
• Opportunities for career growth and training in the veterinary field
• Supportive leadership and a collaborative work culture
• Competitive compensation, ($20-22/h) including night differential pay
• Comprehensive benefits package:
  • Paid Time Off (PTO) and paid parental leave
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Employee discounts on veterinary services

At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care.

About Virginia Veterinary Specialty and Emergency

Virginia Veterinary Specialty and Emergency, located in Charlottesville, VA, is a full-service veterinary hospital providing 24/7 emergency services and advanced specialty care for dogs and cats. We partner closely with the general practice community to provide personalized, coordinated care. In addition to emergency services, we offer board-certified specialists in internal medicine, surgery, cardiology, and oncology as well as a rehabilitation department and are always looking to expand our specialty services to better serve our community's pets. From our state-of-the- art medical facility to our highly skilled team, we're dedicated to giving your canine and feline companions the best possible care.

Equal Opportunity Employer Policy

Virginia Veterinary Specialty & Emergency is an Equal Opportunity Employer and a member of E-Verify.

We are proudly committed to recruiting and retaining a diverse and inclusive workforce.

We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor.

All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.