Customer Service Representative-Emergency & Specialty Hospital

VCA Animal Hospitals; San Diego (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Employee pet discounts

Job summary

VCA Animal Specialty Group in San Diego is seeking an experienced Client Service Representative to join our team. The CSR serves as the face of the practice, greeting visitors, guiding clients and their pets, scheduling appointments, handling payments, and assisting with product and service recommendations.

The position emphasizes customer service excellence, clear communication, and professional conduct to support our mission of prioritizing pet health and client satisfaction.

Qualifications

• Experience in customer service or client-facing roles.
• Ability to explain fees and process payments to clients.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for the practice.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments to clients.
• Assist with product and service recommendations, including prescriptions.

Skills

Customer service

Communication skills

Professionalism

Scheduling

Job description

VCA Animal Specialty Group located at 5610 Kearny Mesa Road, Suite B in the heart of San Diego, is seeking an experienced Client Service Representative to add to our team!

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Shift: Day shift

Salary: $18.00 - $ 23.00/ hour

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com