Veterinary Client Services: Specialty & Emergency Care

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and long-term disability

Paid time off and volunteer hours

401(k) with employer match

Uniform allowance and personal pet discount

Paid continuing education opportunities

Job summary

Portland Veterinary Emergency and Specialty Care (PVESC) in Portland, Maine is seeking a full-time Veterinary Client Service Representative to support a dynamic medical team while providing exceptional service to clients and their pets. This role involves appointment management, client communication, and medical record organization. Candidates should have strong customer service experience and a collaborative attitude. PVESC offers competitive pay starting at $22/hour, comprehensive benefits, and a supportive work culture focused on professional growth.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required.
• A positive, 'can-do' attitude and love for working with people and pets.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Providing a welcoming environment for clients and patients.
• Answering/responding to incoming communications.
• Appointment scheduling and management.
• Communicating needs of clients and patients to the medical team.
• Medical record organization and collection.
• Receive and process payments.
• Routine office duties such as scanning and faxing.

Skills

Experience in customer service

Strong communication skills

Ability to work in a team

Job description

Portland Veterinary Emergency and Specialty Care (PVESC) in Portland, Maine is seeking a full-time Veterinary Client Service Representative to support a dynamic medical team while providing exceptional service to clients and their pets. This role involves appointment management, client communication, and medical record organization. Candidates should have strong customer service experience and a collaborative attitude. PVESC offers competitive pay starting at $22/hour, comprehensive benefits, and a supportive work culture focused on professional growth.