Emergency Vet Care Coordinator — Client Concierge

PetVet Care Centers; Newtown (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers’ Newtown Veterinary Specialists seeks a Veterinary Receptionist (Care Coordinator) to join the team in Newtown, CT. This role blends front desk duties with ER floor support, delivering exceptional client service in a fast-paced hospital setting.

Ideal candidates have 2+ years in reception, veterinary exposure, and strong computer/phone skills. Evening shifts, full-time, with paid benefits and growth opportunities within a national network.

Qualifications

• Minimum 2+ years in a fast-paced reception role.
• Proficient with computer systems and software.
• Experience handling multiple phone lines and high cash payments.
• At least 1 year in a veterinary setting.

Responsibilities

• Split duties between front desk and ER floor supporting doctors and technicians.
• Deliver excellent customer service in person and over the phone.
• Manage lobby flow, address concerns, calm distressed owners, schedule appointments.
• Handle basic medical emergencies for pets and owners.
• Assist with medication pickups and service inquiries.
• Input and manage data in practice management software, including billing.
• Assist with retail sales, weigh pets, process faxes, maintain records.
• Reconcile cash drawer and perform end-of-day financial tasks.

Skills

Reception experience

Tech-savvy

Multi-line phone handling

Veterinary setting experience

Tools

Practice management software

Job description

PetVet Care Centers’ Newtown Veterinary Specialists seeks a Veterinary Receptionist (Care Coordinator) to join the team in Newtown, CT. This role blends front desk duties with ER floor support, delivering exceptional client service in a fast-paced hospital setting.

Ideal candidates have 2+ years in reception, veterinary exposure, and strong computer/phone skills. Evening shifts, full-time, with paid benefits and growth opportunities within a national network.