Veterinary Receptionist (Care Coordinator) - New England Veterinary Center & Cancer Center

PetVet Care Centers; Windsor (CT); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Parental leave

401(k)

Team member discounts

Job summary

New England Veterinary Center in Windsor, CT is seeking a full-time Care Coordinator to join our team. The role combines administrative support with client service, aligning with positions like Veterinary Receptionist and Client Care Specialist.

You will handle patient check-ins, manage scheduling, assist with basic medical emergencies, and operate the practice management system, including billing. The position requires strong customer service, cash handling, and the ability to lift up to 50

Qualifications

• Experience in a veterinary hospital is required.
• Proficient in clerical procedures and file management.
• Excellent customer service and cash handling.
• Able to stand, walk, and lift up to 50 pounds.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service in person, by phone, and in stressful situations.
• Manage lobby flow and schedule appointments.
• Handle basic medical emergencies for pets and owners.
• Assist with medication pickups and service inquiries.
• Enter and manage data in practice management software, including billing.
• Support retail sales and maintain records.
• Reconcile cash drawer and end-of-day duties.

Skills

Customer service

Multitasking

Cash handling

Data entry

Clerical procedures

Education

High school diploma or GED

Tools

Practice management software

Job description

New England Veterinary Center is currently seeking a full time Care Coordinator to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

New England Veterinary Center & Cancer Center in Windsor, Connecticut, is a leading specialty and oncology hospital providing advanced, life-saving care through a highly skilled and collaborative team.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Previous Veterinary Hospital experience required
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
• Applicants must be 18 years of age or older to be considered for this position

Schedule

• Varies between 12pm-11pm, 4 shifts per week which includes 1 weekend day per week
• Set schedule

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19.35-$23.65 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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