Care Coordinator - Veterinary Receptionist (ER/Specialty)

VRCC; Englewood (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

24/7 EAP

CE stipends and career development

Grant Circle — a relief fund for team

Local hospital culture backed by nat'l

Job summary

VRCC Veterinary Specialty and Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative and customer service tasks, support the hospital, and help create an exceptional care experience for pets and clients.

Responsibilities include greeting clients, scheduling, data entry in the practice management system, assist with medications, and handling high-stress situations with empathy.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Has Customer Service and Veterinary experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary experience

Education

High School Diploma or GED

Job description

VRCC Veterinary Specialty and Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative and customer service tasks, support the hospital, and help create an exceptional care experience for pets and clients.

Responsibilities include greeting clients, scheduling, data entry in the practice management system, assist with medications, and handling high-stress situations with empathy.