Veterinary Receptionist (Care Coordinator) - Newtown Veterinary Specialists

PetVet Care Centers; Newtown (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers’ Newtown Veterinary Specialists seeks a Veterinary Receptionist (Care Coordinator) to join the team in Newtown, CT. This role blends front desk duties with ER floor support, delivering exceptional client service in a fast-paced hospital setting.

Ideal candidates have 2+ years in reception, veterinary exposure, and strong computer/phone skills. Evening shifts, full-time, with paid benefits and growth opportunities within a national network.

Qualifications

• Minimum 2+ years in a fast-paced reception role.
• Proficient with computer systems and software.
• Experience handling multiple phone lines and high cash payments.
• At least 1 year in a veterinary setting.

Responsibilities

• Split duties between front desk and ER floor supporting doctors and technicians.
• Deliver excellent customer service in person and over the phone.
• Manage lobby flow, address concerns, calm distressed owners, schedule appointments.
• Handle basic medical emergencies for pets and owners.
• Assist with medication pickups and service inquiries.
• Input and manage data in practice management software, including billing.
• Assist with retail sales, weigh pets, process faxes, maintain records.
• Reconcile cash drawer and perform end-of-day financial tasks.

Skills

Reception experience

Tech-savvy

Multi-line phone handling

Veterinary setting experience

Tools

Practice management software

Job description

PetVet Care Centers' Newtown Veterinary Specialists is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Newtown Veterinary Specialists in Newtown, Connecticut, is a 24/7 emergency and specialty veterinary hospital offering advanced care in oncology, surgery, internal medicine, ophthalmology, and cardiology. Our collaborative team is dedicated to providing the highest quality patient care with compassion and excellence in every case.

Why Join Us:

• Join a well-respected ER and Specialty hospital known for practicing top-tier medicine. Our team collaborates closely with Internal Medicine and Oncology services, and we have a criticalist on staff six days a week to support advanced and complex cases.

Key Responsibilities

• This position will be split between the front desk and the Emergency Room floor supporting doctors and technicians in a client liaison role.
• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have 2+ years in a fast-paced reception role.
• Must have fluent in computer systems and technology.
• Must have experience managing multiple phone lines and handling large cash payments.
• Must have 1+ year in a veterinary setting.

Preferred Skills (Nice to Have)

• 1+ year in an emergency/specialty veterinary setting.

Schedule

• Full-Time, the days vary but all shifts will be evening shifts, with the latest shift ending at 12AM.
• The schedule will be 4, 10-hour days with 1 weekend shift per week required.
• 2 holidays per year are required that may not align with regularly scheduled shifts.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range
$19 — $22 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.