Emergency Vet Care Coordinator - Part-Time & Weekend Hero

PetVet Care Centers; Matthews (NC); Hybride; USD 22 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Uniform stipends

Pet care discounts

Inclusive environment

Medical, dental, vision insurance

Paid parental leave

401(k)

Calm app access

Career development resources

Grant Circle relief fund

Résumé du poste

PetVet Care Centers’ Carolina Veterinary Specialists in Matthews, NC, is seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our Emergency Team. The role is the first point of contact for clients, coordinating care with medical staff and ensuring compassionate, professional experiences during stressful situations.

Shifts include evenings, weekends, and holidays. The hospital values local autonomy with national support and offers competitive pay, uniform stipends, and generous

Qualifications

• 18 years of age or older
• At least 1 year of experience in customer service, reception, or administrative work
• Positive, can-do attitude and a passion for providing an exceptional client experience
• Strong emotional intelligence and professionalism under pressure
• Excellent written and verbal communication skills
• A genuine love for pets and their families
• The ability to sit, stand, bend, and kneel and lift up to 25 lbs

Responsabilités

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Connaissances

Customer service

Reception

Administrative work

Emotional intelligence

Communication

Pet lover

Outils

Practice management software

Description du poste

PetVet Care Centers’ Carolina Veterinary Specialists in Matthews, NC, is seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our Emergency Team. The role is the first point of contact for clients, coordinating care with medical staff and ensuring compassionate, professional experiences during stressful situations.

Shifts include evenings, weekends, and holidays. The hospital values local autonomy with national support and offers competitive pay, uniform stipends, and generous