EMS Dispatcher: 24/7 Urgent Calls & Training Support

911 Emergency Communications; Papaikou (HI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Papaikou, HI seeks Emergency Medical Dispatchers to gather critical patient and incident information, establish response priorities, and support coordination of EMS resources. The role may involve overnight shifts and overtime per assignment and scheduling needs.

Responsibilities include providing approved instructions, confirming locations, and maintaining documentation, while adhering to medical dispatch protocols and oversight requirements.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Papaikou, HI seeks Emergency Medical Dispatchers to gather critical patient and incident information, establish response priorities, and support coordination of EMS resources. The role may involve overnight shifts and overtime per assignment and scheduling needs.

Responsibilities include providing approved instructions, confirming locations, and maintaining documentation, while adhering to medical dispatch protocols and oversight requirements.