Emergency Shelter Services Manager: Trauma-Informed Leadership

Trinity Health; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Pittsburgh Mercy is seeking a Manager of Emergency Shelter Services to lead the facility-based shelters, including Second Avenue Commons and Bethlehem Haven. The role ensures trauma-informed, low-barrier services and coordinates with internal departments and partners to improve client outcomes and housing stability.

You will supervise program leadership and direct service teams, ensure compliance with DHS requirements and regulations, and drive quality, safety, and continuous improvement in a

Qualifications

• Master's degree with 3 years as a manager/supervisor or Bachelor's with 5 years as a manager/supervisor in human services or healthcare.
• Experience in mental health residential, substance use treatment or homeless services preferred.
• Excellent written and verbal communication; attention to documentation and deadlines.
• Driver's license and ability to operate a company vehicle/van.
• ACT 33/34/73 clearances; pre-employment drug screening.

Responsibilities

• Provide leadership, oversight, and direction for shelter programs.
• Oversee daily shelter operations and supervise program leadership and direct service teams.
• Ensure compliance with policies, DHS requirements, contractual obligations, and regulatory standards.

Skills

Communication

Leadership

Staff supervision

Documentation

Education

Master's degree

Bachelor's degree

Job description

Pittsburgh Mercy is seeking a Manager of Emergency Shelter Services to lead the facility-based shelters, including Second Avenue Commons and Bethlehem Haven. The role ensures trauma-informed, low-barrier services and coordinates with internal departments and partners to improve client outcomes and housing stability.

You will supervise program leadership and direct service teams, ensure compliance with DHS requirements and regulations, and drive quality, safety, and continuous improvement in a