Supervisor, Low Barrier Shelter 2AC

Trinity Health; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical, Dental, Vision

Life Insurance

Paid Holiday Days

Job summary

Trinity Health’s Pittsburgh Mercy shelter seeks an experienced leader to oversee daily operations, ensure a safe and welcoming environment, and coordinate service delivery for clients experiencing homelessness.

You will supervise staff, manage intake and case coordination, and collaborate with community partners to expand resources while maintaining compliance with safety and regulatory standards.

Qualifications

• Requires excellent written and verbal communication.
• Experience in homeless services or related support programs is preferred.
• Ability to manage crisis situations with compassion and professionalism.

Responsibilities

• Oversee daily shelter operations, client intake, bed assignments, and service coordination.
• Lead and develop shelter staff; provide onboarding and ongoing training.
• Develop and implement client support programs including case management and crisis intervention.

Skills

Communication skills

Crisis management

Empathy

Cultural competence

Education

Bachelor’s degree

High School diploma/equivalency

Tools

Valid Driver License

Ability to drive organization vehicle

Job description

Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE: Will oversee daily operations of the shelter, ensuring that it runs smoothly and effectively while maintaining a safe and respectful environment. The supervisor will lead and support shelter staff, manage client services, and work to improve shelter operations in alignment with the organization’s mission and values.

What You Will Do

Shelter Operations

Supervise and manage shelter staff, including shift leaders, case managers, and support staff. Oversee daily shelter operations, including client intake, bed assignments, and service coordination. Ensure that the shelter environment is clean, safe, and welcoming for clients.

Staff Leadership and Development

Provide training, guidance, and support to shelter staff, including onboarding new employees. Conduct regular staff meetings to address issues, review policies, and provide updates. Evaluate staff performance and provide feedback and support for professional development.

Client Support and Services

Develop and implement client support programs, including access to resources, case management, and crisis intervention. Address client concerns and resolve conflicts in a professional and compassionate manner. Ensure that shelter services are delivered in a low-barrier, non-judgmental manner, respecting the dignity and rights of each individual.

Compliance and Safety

Ensure that shelter operations comply with local, state, and federal regulations, as well as organizational policies and procedures. Implement and enforce safety protocols to protect both clients and staff. Conduct regular safety drills and emergency preparedness training.

Administrative Duties

Maintain accurate records related to shelter operations, including client intake forms, incident reports, and inventory. Prepare and submit reports on shelter activities, client statistics, and other relevant data. Assist in budgeting and resource allocation for the shelter.

Community and Stakeholder Engagement

Build and maintain relationships with community partners, service providers, and stakeholders. Represent the shelter at community meetings, forums, and events to advocate for the needs of the homeless population. Collaborate with other agencies to ensure comprehensive support for clients.

Qualifications

• Bachelor’s with 2 years experience (1 year as supervisor/lead preferred) OR High School/Equivalency and 4 years experience (1 as supervisor/lead preferred).
• Experience in homeless services, mental health, counseling, health services, and/or supportive services programs for vulnerable and at-risk populations preferred.
• A combination of education and experience may be accepted.
• Act 33/34/73 clearances.
• Valid Driver License.
• Ability to drive an organization vehicle.
• Pre-Employment Drug Screen.
• Must have excellent communication skills both written/oral along with great attention to detail relating to documentation, deadlines, and other deliverables.
• Strong understanding of low-barrier shelter models and best practices in homeless services.
• Ability to manage multiple tasks, work under pressure, and handle crisis situations effectively.
• Empathy, cultural competence, and a commitment to serving individuals experiencing homelessness.
• Ability to lift and move objects as needed for shelter operations.

POSITION HIGHLIGHTS AND BENEFITS

WORK SCHEDULE: (This is an Exempt salary position). 9am-7pm and every other weekend, plus other shifts to meet the program needs.

• 403B with employer match;
• Paid Time Off (PTO);
• Medical, Dental, Vision;
• Life Insurance;
• Paid Holiday Days;
• Plus, more………

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.