Manager, Emergency Shelter Services

Trinity Health; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Pittsburgh Mercy is seeking a Manager of Emergency Shelter Services to lead the facility-based shelters, including Second Avenue Commons and Bethlehem Haven. The role ensures trauma-informed, low-barrier services and coordinates with internal departments and partners to improve client outcomes and housing stability.

You will supervise program leadership and direct service teams, ensure compliance with DHS requirements and regulations, and drive quality, safety, and continuous improvement in a

Qualifications

• Master's degree with 3 years as a manager/supervisor or Bachelor's with 5 years as a manager/supervisor in human services or healthcare.
• Experience in mental health residential, substance use treatment or homeless services preferred.
• Excellent written and verbal communication; attention to documentation and deadlines.
• Driver's license and ability to operate a company vehicle/van.
• ACT 33/34/73 clearances; pre-employment drug screening.

Responsibilities

• Provide leadership, oversight, and direction for shelter programs.
• Oversee daily shelter operations and supervise program leadership and direct service teams.
• Ensure compliance with policies, DHS requirements, contractual obligations, and regulatory standards.

Skills

Communication

Leadership

Staff supervision

Documentation

Education

Master's degree

Bachelor's degree

Job description

Employment Type:

Full time Shift:

Description:

POSITION SUMMARY: The Manager of Emergency Shelter Services provides leadership, oversight, and operational direction for Pittsburgh Mercy's facility-based emergency shelter programs, including Second Avenue Commons and Bethlehem Haven's Emergency Women's Shelter. This position is responsible for ensuring the delivery of safe, trauma-informed, person-centered, and low-barrier services for individuals experiencing homelessness. The Manager oversees daily shelter operations, supervises program leadership and direct service teams, ensures compliance with Pittsburgh Mercy policies, Allegheny County Department of Human Services (DHS) requirements, contractual obligations, and regulatory standards, and promotes a culture of quality, safety, and continuous improvement. The position collaborates extensively with internal departments and community partners to strengthen service coordination, improve client outcomes, address operational challenges, and advance organizational goals related to housing stability and wellness. All responsibilities are performed in accordance with applicable laws, regulations, accreditation standards, and Pittsburgh Mercy's mission, values, policies, and procedures.

REQUIREMENTS:

• Master's Degree with 3 years as a manager/supervisor and a minimum of 3 years' experience working in human services or healthcare setting OR Bachelor's Degree with 5 years as a manager/supervisor and minimum of 5 years' experience working in a human service or a healthcare setting.
• Experience working in mental health residential, substance use treatment and/or homeless services are strongly preferred.
• Must have excellent communication skills both written/oral along with great attention to detail relating to documentation, deadlines, and other deliverables.
• A drivers' license is required along with the ability to operate a company vehicle/van.
• ACT 33/34/73 clearances
• Pre-employment drug screening

SCHEDULE:

(EXEMPT) Monday through Friday along with some non-traditional business hours and on-call coverage that may be required.

Comprehensive Benefit Package starts Day 1 of employment:

Medical, Dental, Vision; Life Insurance, 403B with employer match; Paid Time Off (PTO); Paid Holiday Days; Plus more.........

ABOUT PITTSBURGH MERCY

We are a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing: Mental illness and substance use; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness + abuse.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.