Emergency Roadside Technician & Towing Specialist

AAA Washington; Seattle (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

401(k) with Employer Match

Life insurance

Job summary

AAA Washington is hiring a Fleet Technician to respond to emergency service requests and provide roadside assistance on member vehicles using towing and light service vehicles.

The role emphasizes safety, customer service, and collaboration, with a requirement of mechanical aptitude and prior automotive experience. The position offers a comprehensive benefits package and a dynamic work environment in the field.

Qualifications

• High school diploma or GED required.
• Must pass and maintain DOT physical requirements test.
• Must pass pre-employment, post-accident, and random drug screenings per policy.
• 3+ years in automotive and/or customer service field.
• 1+ years demonstrated mechanical aptitude and mechanical reasoning.
• Must be at least 21 years old to meet insurance/driver eligibility.

Responsibilities

• Provide emergency mechanical assistance on member vehicles (jump-starts, battery testing, battery installation, tire changes, gasoline delivery, lock-out services).
• Tow vehicles to specified locations following safety procedures.
• Be the face of AAA Washington to members needing emergency roadside service.
• Provide customer service to members and other departments as needed.
• Advise manager of vehicle or operational issues.
• Perform minor repairs on fleet vehicles.
• Contribute to a positive team dynamic and align with AAA's vision, mission and values.

Skills

Automotive repair experience

Mechanical aptitude

Customer service

Safety-conscious

Education

High school diploma or GED

Tools

MS Office

Navigating the internet

Fleet vehicle operation

Job description

AAA Washington is hiring a Fleet Technician to respond to emergency service requests and provide roadside assistance on member vehicles using towing and light service vehicles.

The role emphasizes safety, customer service, and collaboration, with a requirement of mechanical aptitude and prior automotive experience. The position offers a comprehensive benefits package and a dynamic work environment in the field.