Emergency Roadside Technician

ACS Auto Club Services, Inc.; Kissimmee (FL); Sur place; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Sign-On Bonus

Fully paid training

Paid time off and holidays

AAA membership

Health insurance

401(k) with company match

HSA option

Résumé du poste

ACS Auto Club Services, Inc. in Kissimmee, FL is seeking a Service Vehicle Operator to respond to AAA roadside calls, perform services like tire changes, lockouts, and battery work, and safely tow vehicles as needed.

You will work on the road, communicating with members and maintaining service vehicles while meeting safety and performance targets. The role requires a valid driver’s license, ability to lift up to 75 pounds, and comfort using tablets and GPS.

Qualifications

• High school diploma or GED is required.
• Valid state driver’s license with minimal infractions.
• Must pass drug screening, MVR review, criminal background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently and make sound field decisions.
• Comfortable using GPS, tablets, and electronic applications.
• Ability to lift up to 75 pounds.
• Read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping.
• Complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, Illinois C-NonCDL license is required.
• Preferred prior roadside assistance experience (battery tests, jump starts, lockouts, fuel delivery, or tire changes).
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• Must be 21 years of age or older.

Responsabilités

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Connaissances

Customer service

Independent worker

Effective communication

GPS usage

Safe driving

DOT knowledge

Physical ability

Teamwork

Formation

High school diploma or GED

Outils

Tablets

GPS devices

Description du poste

ACS Auto Club Services, Inc. in Kissimmee, FL is seeking a Service Vehicle Operator to respond to AAA roadside calls, perform services like tire changes, lockouts, and battery work, and safely tow vehicles as needed.

You will work on the road, communicating with members and maintaining service vehicles while meeting safety and performance targets. The role requires a valid driver’s license, ability to lift up to 75 pounds, and comfort using tablets and GPS.