Roadside Support Specialist — Customer Care (FT)

SmartRecruiters, Inc.; Itasca (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k match

Job summary

Roadside Protect Inc., part of Bosch Service Solutions, is hiring a Customer Service Representative in Itasca, IL. This full-time role supports customers with roadside dispatch needs, emphasizing empathy, accuracy, and clear communication as you gather information and liaise with drivers.

Initial training covers call handling, dispatch processes, and real-life scenarios (e.g., jump starts, lockouts, towing). Benefits include a strong 401(k) match and career growth opportunities.

Qualifications

• US work authorization required.
• High School Diploma or GED required.
• Strong attention to detail and problem-solving skills.
• Able to work in a fast-paced, time-sensitive environment.
• Proficient with desktop computer and MS Office applications.
• Strong interpersonal communication, verbal and written.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Accurately gather information and enter data into dispatch systems or perform fleet intake.
• Follow scripts, workflows, and client requirements.
• Communicate clearly with customers or drivers regarding next steps and processes.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Skills

Attention to detail

Empathy

Communication

Customer service

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Job description

Roadside Protect Inc., part of Bosch Service Solutions, is hiring a Customer Service Representative in Itasca, IL. This full-time role supports customers with roadside dispatch needs, emphasizing empathy, accuracy, and clear communication as you gather information and liaise with drivers.

Initial training covers call handling, dispatch processes, and real-life scenarios (e.g., jump starts, lockouts, towing). Benefits include a strong 401(k) match and career growth opportunities.