Emergency Response Coordinator

SERVPRO Team Wall - 9695; Annapolis (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Bi-weekly car allowance

Job summary

SERVPRO Team Wall - 9695 is seeking an Emergency Response Coordinator to respond to real-time emergency leads and coordinate mitigation and reconstruction for homeowners and businesses. You will quickly assess losses, build trust with clients, and guide them through next steps during stressful events.

The role emphasizes after-hours responsiveness, field presence at client sites, and collaboration with a cross-functional team to secure outcomes and sales growth in a fast-paced environment.

Qualifications

• Strong sales, closing and relationship-building skills.
• Ability to support time-sensitive customer needs, including reasonable evening, weekend, and holiday readiness.
• High self-motivation, resilience, and a proactive mindset.
• Experience in restoration, construction, insurance, or emergency services sales (preferred).

Responsibilities

• Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners
• Build relationships with homeowners, property managers, and decision-makers
• Maintain daily readiness, including call-to-action planning and care kit preparation
• Meet or exceed weekly sales activity and meeting goals
• Conduct ongoing prospecting and territory research to identify new opportunities
• Represent SERVPRO Team Wall professionally across all customer interactions
• Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response

Skills

Sales

Closing

Relationship-building

Job description

Job Description

Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen.

Location

Position requires residency within Hunt Valley, MD or surrounding areas. Regular in-person presence at the Hunt Valley, MD office will be especially important during the first few months, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2-3 Work-in Progress meetings each week - either remotely or in-person. While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance

Compensation & Benefits

• Base salary: $60,000-$65,000 annually
• On-Target Earnings (OTE): $85,000-$100,000 annually
• Base Salary + Uncapped Commission
• Uncapped commission plan - no earnings cap, ever
• Realistic total earnings of $100,000+
• 401(k) with company match and 100% vesting at 6 months
• Medical, dental, and vision insurance
• Generous PTO
• Ongoing training and professional development
• Bi-weekly car allowance

What You’ll Do

As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services. You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.

Primary Responsibilities

• Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners
• Build relationships with homeowners, property managers, and decision-makers
• Maintain daily readiness, including call-to-action planning and care kit preparation
• Meet or exceed weekly sales activity and meeting goals
• Conduct ongoing prospecting and territory research to identify new opportunities
• Represent SERVPRO Team Wall professionally across all customer interactions
• Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response

Successful candidates typically have

• Strong sales, closing, and relationship-building skills
• The ability to support time-sensitive customer needs, including reasonable evening, weekend, and holiday readiness
• High self-motivation, resilience, and a proactive mindset
• Experience in restoration, construction, insurance, or emergency services sales (preferred)

A Role Built for Opportunity

Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings.