Emergency Response Coordinator — After-Hours Impact & Growth

SERVPRO Team Wall - 9695; Annapolis (MD); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Bi-weekly car allowance

Résumé du poste

SERVPRO Team Wall - 9695 is seeking an Emergency Response Coordinator to respond to real-time emergency leads and coordinate mitigation and reconstruction for homeowners and businesses. You will quickly assess losses, build trust with clients, and guide them through next steps during stressful events.

The role emphasizes after-hours responsiveness, field presence at client sites, and collaboration with a cross-functional team to secure outcomes and sales growth in a fast-paced environment.

Qualifications

• Strong sales, closing and relationship-building skills.
• Ability to support time-sensitive customer needs, including reasonable evening, weekend, and holiday readiness.
• High self-motivation, resilience, and a proactive mindset.
• Experience in restoration, construction, insurance, or emergency services sales (preferred).

Responsabilités

• Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners
• Build relationships with homeowners, property managers, and decision-makers
• Maintain daily readiness, including call-to-action planning and care kit preparation
• Meet or exceed weekly sales activity and meeting goals
• Conduct ongoing prospecting and territory research to identify new opportunities
• Represent SERVPRO Team Wall professionally across all customer interactions
• Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response

Connaissances

Sales

Closing

Relationship-building

Description du poste

SERVPRO Team Wall - 9695 is seeking an Emergency Response Coordinator to respond to real-time emergency leads and coordinate mitigation and reconstruction for homeowners and businesses. You will quickly assess losses, build trust with clients, and guide them through next steps during stressful events.

The role emphasizes after-hours responsiveness, field presence at client sites, and collaboration with a cross-functional team to secure outcomes and sales growth in a fast-paced environment.