Residential Restoration Solutions Specialist

ServiceMaster Clean of Fraser Valley; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Vision insurance

Dental insurance

Free uniforms

Opportunity for advancement

Company parties

Competitive salary

Job summary

SERVPRO Team Wall is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration projects from initial estimate through completion. This in-office role is based in Sparks/Glencoe, MD, emphasizing communication, organization, and proactive coordination to support a smooth restoration journey for families.

The ideal candidate excels in relationship building, problem solving, and coordinating with multiple teams to ensure exceptional customer

Qualifications

• Excellent communication skills.
• Highly organized and detail-oriented.
• Customer-focused and relationship-driven.
• Solution-oriented and proactive.

Responsibilities

• Manage residential restoration and reconstruction opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and help convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for both the customer and the company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Job description

SERVPRO Team Wall is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration projects from initial estimate through completion. This in-office role is based in Sparks/Glencoe, MD, emphasizing communication, organization, and proactive coordination to support a smooth restoration journey for families.

The ideal candidate excels in relationship building, problem solving, and coordinating with multiple teams to ensure exceptional customer