Emergency Response Coordinator

IICRC; Maryland; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Company parties

Dental insurance

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

SERVPRO Team Wall is seeking a driven Emergency Response Coordinator to support homeowners and businesses after fires, floods, and storms. You will coordinate mitigation and reconstruction services, guiding clients through next steps while delivering reassurance in stressful moments.

Role requires proximity to North Baltimore County with some on-site meetings at the Hunt Valley office. Role offers uncapped commissions and strong earning potential, with regular in-person and remote collaboration.

Qualifications

• Experience in fast-paced sales environments or emergency services.
• Ability to coordinate multiple stakeholders during crises.
• Strong interpersonal/communication skills in stressful situations.

Responsibilities

• Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners.
• Conduct ongoing prospecting and relationship building with local fire departments and insurance adjusters.
• Maintain daily readiness, including call-to-action planning and care kit preparation.
• Meet or exceed weekly sales activity and meeting goals.
• Conduct ongoing prospecting and territory research to identify new opportunities.
• Represent SERVPRO Team Wall professionally across all customer interactions.
• Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response.

Skills

Urgency mindset

Results-driven

Goal-oriented teamwork

Action-oriented

Adaptable & field-tested

Job description

Benefits:

• Free uniforms


• Health insurance


• Paid time off


• Training & development


• Vision insurance


• 401(k) matching


• Company parties


• Dental insurance


• Bonus based on performance


• Competitive salary


• Flexible schedule

Calling all first responders and ex-military looking for a career change!

Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen.

Due to the nature of this role, candidate should reside in proximity to the North Baltimore County area to be able to respond efficiently to emergency calls in the coverage area; the position requires some on-site meetings in our Hunt Valley office.

We offer an uncapped commission plan, meaning there is no maximum on how much commission you can earn.

Truly unlimited earning potential.

Realistic earnings well over $100,000+

What You’ll Do:

As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services.

You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.

Who You Are:

• Urgency Mindset – experience in a fast-paced sales environment/emergency medical/1st responder area


• Driven by results, guided by empathy: You aggressively pursue goals and targets while maintaining deep respect, understanding, and care for the clients or candidates you work with.


• Goal-oriented team champion: You relentlessly pursue individual goals while collaborating seamlessly with others to drive collective team success.


• Action-Oriented. Driven by a strong internal initiative, you actively anticipate business needs and maintain an optimistic, solutions-focused approach during high-pressure situations.


• Adaptable & Field-Tested. Brings a practical understanding of high-stakes and fast-paced environments, with experience in fields like emergency services, sales, restoration, or insurance.

Primary Responsibilities:

• Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners


• Conducts ongoing prospecting and proactive relationship building with local fire departments and insurance adjusters


• Maintain daily readiness, including call-to-action planning and care kit preparation


• Meet or exceed weekly sales activity and meeting goals


• Conduct ongoing prospecting and territory research to identify new opportunities


• Represent SERVPRO Team Wall professionally across all customer interactions


• Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response

A Role Built for Opportunity:

Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings.

Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Hunt Valley, MD office will be especially important during the first few weeks, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2 Work-in Progress meetings each week - either remotely or in‑person. While regular in‑person office interaction is required it’s understood that some weeks will be leaner in this regard if off‑site and off‑hours work is heavy.

Compensation & Benefits:

• Base salary: $60,000-$65,000 annually


• Uncapped commission plan – no earnings cap, ever


• Realistic total earnings of $100,000+


• 401(k) with company match and 100% vesting at 6 months


• Medical, dental, and vision insurance


• Generous PTO


• Ongoing training and professional development


• Bi-weekly car allowance

Flexible work from home options available.