Emergency Response Coordinator

MTM LLC; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

MTM LLC is seeking an Emergency Response Coordinator in the Tampa area. You will be the first line of contact for homes and businesses facing fire, water, or property emergencies, delivering fast, reassuring guidance and drive to close opportunities.

This role emphasizes speed, communication, and relationship-building, with earnings potential that can exceed $100,000+. In-person, full-time work with a focus on building a robust customer network and growing the emergency response team.

Qualifications

• Strong sales, closing, and relationship-building skills.
• Confident and professional communication style.
• Ability to build trust quickly with customers in stressful situations.
• Highly self-motivated and able to work independently.
• Strong sense of urgency and ability to respond quickly to opportunities.
• Resilient, persistent, and driven to achieve results.
• Strong organizational and follow-up skills.
• Comfortable in a fast-paced, changing environment.

Responsibilities

• Respond quickly to real-time emergency leads involving fire, water, storm and other property damage.
• Meet with homeowners, property managers, and decision-makers to understand needs.
• Help customers navigate initial steps after a property emergency.
• Coordinate mitigation and reconstruction opportunities with customers and teams.
• Build relationships with homeowners, property managers, insurance professionals, and other decision-makers.
• Conduct in-person consultations to identify additional service opportunities.
• Maintain readiness to respond to emergency opportunities daily.
• Prepare customer care kits and resources for emergency response.
• Prospect territory to identify new business opportunities.
• Conduct market and territory research and maintain follow-up with prospects and referrals.
• Meet or exceed weekly sales activity and appointments.
• Accurately track customer interactions and opportunities.
• Represent the organization professionally in every customer interaction.
• Participate in WIP meetings and team collaboration.
• Take on additional responsibilities to support growth.

Skills

Sales skills

Closing ability

Relationship-building

Communication

Self-motivation

Urgency

Organizational skills

Follow-up discipline

Job description

Uncapped Commission | Realistic Earnings of $100,000+

Are you a motivated sales professional who thrives in fast-paced environments, builds relationships quickly, and knows how to turn opportunities into results?

We’re looking for an Emergency Response Coordinator to join our team and serve as one of the first points of contact for homeowners and businesses experiencing fire, water, storm, or other property-related emergencies.

This is a unique sales opportunity where speed, communication, and relationship-building matter. When an emergency happens, customers need someone who can respond quickly, provide reassurance, and help guide them through the next steps.

And when you succeed, your earning potential is truly unlimited.

What You’ll Do

• Respond quickly to real-time emergency leads involving fire, water, storm and other property damage.
• Meet with impacted homeowners, property managers, and business decision-makers to understand their needs.
• Help customers navigate the initial steps following a property emergency.
• Coordinate mitigation and reconstruction opportunities with customers and internal teams.
• Build strong relationships with homeowners, property managers, insurance professionals, and other key decision-makers.
• Conduct in-person consultations and identify opportunities to provide additional services.
• Maintain daily readiness to respond to emergency opportunities.
• Prepare customer care kits and other resources needed for emergency response.
• Prospect within your assigned territory to identify new business opportunities.
• Conduct ongoing market and territory research.
• Maintain consistent follow-up with prospects, customers, and referral partners.
• Meet or exceed weekly sales activity, appointment, and meeting goals.
• Accurately track customer interactions, opportunities, and sales activity.
• Represent the organization professionally in every customer interaction.
• Participate in regular work-in-progress meetings and team collaboration.
• Take on additional responsibilities as needed to support the growth of the emergency response team.

What We’re Looking For

• Strong sales, closing, and relationship-building skills.
• Confident and professional communication style.
• Ability to build trust quickly with customers who may be experiencing a stressful situation.
• Highly self-motivated and comfortable working independently.
• Strong sense of urgency and ability to respond quickly to new opportunities.
• Resilient, persistent, and driven to achieve results.
• Strong organizational and follow-up skills.
• Comfortable working in a fast-paced, constantly changing environment.
• Experience in restoration, construction, insurance, home services, or emergency services sales is preferred, but not required.
• Valid driver's license and reliable transportation.
• Willingness to maintain reasonable evening, weekend, and holiday availability when emergency opportunities arise.

Why This Role?

This is a role built for someone who wants control over their income and the opportunity to be rewarded for their performance.

Property emergencies don't always happen between 9 and 5. The sales professionals who are willing and able to respond quickly to opportunities can put themselves in a position to build stronger customer relationships, close more business, and earn more.

There is no cap on your commission.

Realistic earnings can exceed $100,000+, with no ceiling on what a successful sales professional can earn.

Schedule & Work Environment

What We Offer

• Uncapped commission
• Realistic earning potential of $100,000+
• Unlimited income potential based on performance
• Training and ongoing support
• Opportunity for professional growth
• Flexible schedule built around emergency response opportunities
• High-impact, customer-focused sales environment

If you're driven, responsive, competitive, and motivated by unlimited earning potential, this could be the opportunity you've been looking for.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person