Residential Restoration Account Manager

ServiceMaster Clean of Fraser Valley; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall seeks an Inside Sales Coordinator (Residential Account Manager) to guide homeowners through the restoration journey. You will deliver estimates, coordinate with production teams, and ensure an exceptional customer experience from start to finish.

This in-office position is based out of Sparks/Glencoe MD and offers a competitive base plus uncapped commission, with strong potential for on-target earnings and career growth.

Qualifications

• Exceptional communicator.
• Highly organized and detail-oriented.
• Customer-focused and relationship-driven.
• Solution-oriented and proactive.
• Able to manage multiple priorities in a fast-paced environment.
• Professional, accountable, and dependable.
• Adaptable; receptive to training and coaching.

Responsibilities

• Manage residential restoration and reconstruction opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and help convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for both the customer and the company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-driven

Solution-oriented

Multitasking

Professional and dependable

Job description

SERVPRO Team Wall seeks an Inside Sales Coordinator (Residential Account Manager) to guide homeowners through the restoration journey. You will deliver estimates, coordinate with production teams, and ensure an exceptional customer experience from start to finish.

This in-office position is based out of Sparks/Glencoe MD and offers a competitive base plus uncapped commission, with strong potential for on-target earnings and career growth.