Emergency Mitigation Technician — Frontline Restoration Pro

Fortify Companies; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay based on exp.

Health, dental, and vision coverage

401(k) with company match

Generous PTO and holidays

Company vehicle (role dependent)

Technology stipend (monthly)

Company gear and branded merch site $0

Job summary

Insurcomm Restoration, part of Fortify Companies, is seeking a Mitigation Technician in Austin, TX. You will provide emergency restoration services for fire, water, mold, and storm damage, stabilizing properties and delivering compassionate service during stressful times.

As a field-based, full-time role, you will respond to calls, perform water extraction and drying, decontaminate spaces, and work with project managers to ensure safe, efficient recovery for families and businesses.

Qualifications

• Willingness to obtain IICRC certification.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication and customer service mindset.
• Valid driving record.
• Ability to navigate Microsoft Teams and onsite documentation on a smartphone.

Responsibilities

• Respond to emergency mitigation calls and assess damage.
• Perform water extraction and structural drying per IICRC standards.
• Remove and dispose of damaged materials safely.
• Decontaminate, clean, and deodorize interiors.
• Document progress with photos and notes using PSA and other required software.
• Communicate clearly and professionally with clients with empathy and respect.
• Maintain a clean, organized, and safe job site.

Skills

Hand tools

Power tools

Physical stamina

Customer service

Team collaboration

Communication

Technology use (Teams, PSA)

Tools

PSA

Encircle

Docusketch

Proven Jobs

Microsoft Teams

Job description

Insurcomm Restoration, part of Fortify Companies, is seeking a Mitigation Technician in Austin, TX. You will provide emergency restoration services for fire, water, mold, and storm damage, stabilizing properties and delivering compassionate service during stressful times.

As a field-based, full-time role, you will respond to calls, perform water extraction and drying, decontaminate spaces, and work with project managers to ensure safe, efficient recovery for families and businesses.