Emergency Restoration Technician – Water & Fire

Fortify Companies; San Antonio (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Technology stipend

401(k)

Job summary

Insurcomm Restoration and Fortify Companies in San Antonio, TX seek a Mitigation Technician to provide emergency restoration services for fire, water, mold, sewer, and storm damage. You stabilize properties, prevent further damage, and deliver professional, compassionate service during stressful times.

Join a team that shows up when it matters, emphasizing safety, urgency, and customer care. Competitive hourly pay with benefits and ongoing training available.

Qualifications

• Willingness to obtain IICRC certification.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor in varying environments.
• Strong communication, listening, and interpersonal skills.
• Strong social awareness and customer service mindset.
• Acceptable driving record.
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch).
• Team-oriented mindset with a positive, solution-focused attitude.
• Must be able to safely wear and work in required PPE, including a respirator.

Responsibilities

• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with the Contents Division to clean, pack, and store salvageable items.
• Document job progress through photos and detailed notes using PSA and other required software.
• Communicate clearly and professionally with clients, answering questions with empathy and respect.
• Maintain a clean, organized, and safe job site at all times.
• Properly set up, operate, clean, and store tools and equipment.
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
• Work effectively and collaboratively with project managers, crew chiefs, and team members.

Skills

Communication

Customer service

Teamwork

Reliability

Punctuality

Driving

PPE compliance

MS Teams proficiency

Tools

Hand and power tools

PSA

Encircle

Docusketch

Smartphone documentation

Job description

Insurcomm Restoration and Fortify Companies in San Antonio, TX seek a Mitigation Technician to provide emergency restoration services for fire, water, mold, sewer, and storm damage. You stabilize properties, prevent further damage, and deliver professional, compassionate service during stressful times.

Join a team that shows up when it matters, emphasizing safety, urgency, and customer care. Competitive hourly pay with benefits and ongoing training available.