Emergency Medical Dispatcher: Save Lives in Crisis

County Emergency Communications; Cedar Falls (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Cedar Falls, IA, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate response resources. Training and certifications guide protocol-based instructions to responders while ensuring patient safety and data accuracy.

This role may require shift work including nights, weekends, and overtime. A strong coordinator mindset and attention to detail are essential for maintaining EMS system effectiveness.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Cedar Falls, IA, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate response resources. Training and certifications guide protocol-based instructions to responders while ensuring patient safety and data accuracy.

This role may require shift work including nights, weekends, and overtime. A strong coordinator mindset and attention to detail are essential for maintaining EMS system effectiveness.