Emergency Medical Dispatcher: Be the First Link in Care

County Emergency Communications; Cedar (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Cedar, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and priorities, and coordinate EMS resources. The role requires awareness of dispatch protocols and the ability to provide instruction as needed.

Ideal candidates will have a high school diploma or equivalent, CPR certification, and EMS dispatcher certification where required. Overnight and shift work may be involved based on staffing needs.

Qualifications

• High school diploma or equivalent is required; relevant EMS certifications preferred.
• CPR certification is commonly required; dispatcher certification may be required before appointment.
• Ability to follow approved medical dispatch protocols and oversight requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Stress management

Clear-headed under pressure

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Cedar, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and priorities, and coordinate EMS resources. The role requires awareness of dispatch protocols and the ability to provide instruction as needed.

Ideal candidates will have a high school diploma or equivalent, CPR certification, and EMS dispatcher certification where required. Overnight and shift work may be involved based on staffing needs.