Emergency Medical Dispatcher - Life-Saving Call Center Role

County Emergency Communications; Letts (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Education support

Job summary

County Emergency Communications in Letts, IA seeks Emergency Medical Dispatchers to coordinate urgent medical calls using approved protocols; you will gather patient data, establish priorities, and support EMS response.

The role requires a high school diploma, CPR certification, and may require EMD certification before appointment. EMT or paramedic credentials are not universal requirements; occasional overtime and night shifts are common.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Letts, IA seeks Emergency Medical Dispatchers to coordinate urgent medical calls using approved protocols; you will gather patient data, establish priorities, and support EMS response.

The role requires a high school diploma, CPR certification, and may require EMD certification before appointment. EMT or paramedic credentials are not universal requirements; occasional overtime and night shifts are common.