Emergency Medical Dispatcher — Critical Call Center Role

County Emergency Communications; Cedar Rapids (NE); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Cedar Rapids seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate responses. You will follow approved protocols to provide instructions and support responders, with a focus on accuracy and rapid triage.

Preferred candidates hold a high school diploma and EMS dispatcher certification; CPR training and related coursework may be required.

Qualifications

• Receives calls involving illness, injury, and emergencies.
• Gathers patient and incident information and confirms details.
• Documents call processing and participates in quality-review activities.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the medical dispatch system and coordinate resources
• Provide protocol-based instructions within qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Skills

Call handling

Communication

Data entry

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred/required)

Job description

County Emergency Communications in Cedar Rapids seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential details, and coordinate responses. You will follow approved protocols to provide instructions and support responders, with a focus on accuracy and rapid triage.

Preferred candidates hold a high school diploma and EMS dispatcher certification; CPR training and related coursework may be required.