EMS Dispatcher: Life-Saving Call Center Role

County Emergency Communications; Williamsburg (IA); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Resumo da oferta

County Emergency Communications in Williamsburg, IA, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate emergency responses from a centralized console. Training and protocols ensure consistent, protocol-driven guidance for responders.

Responsibilities include confirming locations, prioritizing incidents, and delivering approved instructions while maintaining documentation and quality reviews.

Qualificações

• High school diploma or equivalent required or preferred.
• Emergency Medical Dispatcher (EMD) certification required or preferred depending on vacancy.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Formação académica

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

CPR certification

EMT or paramedic credentials not universal

Descrição da oferta de emprego

County Emergency Communications in Williamsburg, IA, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate emergency responses from a centralized console. Training and protocols ensure consistent, protocol-driven guidance for responders.

Responsibilities include confirming locations, prioritizing incidents, and delivering approved instructions while maintaining documentation and quality reviews.