Emergency Medical Dispatcher: Life-Saving Dispatch

911 Emergency Communications; Canton (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Canton, MA seeks dedicated Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather information, and prioritize responses using approved protocols. You may provide pre-arrival instructions and coordinate ambulance resources as part of your assignment.

Applicants should possess a high school diploma or equivalent, with CPR certification and possible EMD training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

EMD (Emergency Medical Dispatcher) certification

CPR certification

Job description

911 Emergency Communications in Canton, MA seeks dedicated Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather information, and prioritize responses using approved protocols. You may provide pre-arrival instructions and coordinate ambulance resources as part of your assignment.

Applicants should possess a high school diploma or equivalent, with CPR certification and possible EMD training.