EMS Dispatcher — Life-Saving Call Center Specialist

County Emergency Communications; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

County Emergency Communications in East Boston is seeking Emergency Medical Dispatchers to support urgent medical assistance. You will gather incident details, confirm locations, and prioritize responses using approved protocols to coordinate resources effectively.

Role may include overnight or rotating shifts, with overtime as required. Certification requirements vary; CPR and EMD credentials may be required or sponsored during appointment.

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification and Emergency Medical Dispatcher certification are often required or sponsored.
• EMD/EMD-related certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine priority.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.

Skills

Active listening

Clear communication

Prioritization under pressure

Team coordination

Education

High School diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in East Boston is seeking Emergency Medical Dispatchers to support urgent medical assistance. You will gather incident details, confirm locations, and prioritize responses using approved protocols to coordinate resources effectively.

Role may include overnight or rotating shifts, with overtime as required. Certification requirements vary; CPR and EMD credentials may be required or sponsored during appointment.