Emergency Medical Dispatcher: Life-Saving Communications Pro

County Emergency Communications; Ayer (MA); Presencial; USD 38.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Descripción de la vacante

County Emergency Communications in Ayer, MA is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. Dispatchers gather patient and incident details, establish response priorities, and follow agency-approved protocols to provide critical guidance while awaiting responders.

Responsibilities include confirming locations, managing call workflows, and relaying information to responders.

Formación

• High school diploma or recognized equivalent.
• Preferred completion of Emergency Medical Dispatcher certification or related training.
• CPR certification may be required; consult vacancy for specifics.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Conocimientos

Emergency dispatch

Attention to detail

Communication skills

Critical thinking

Educación

High school diploma

Herramientas

Emergency Dispatch System

Descripción del empleo

County Emergency Communications in Ayer, MA is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. Dispatchers gather patient and incident details, establish response priorities, and follow agency-approved protocols to provide critical guidance while awaiting responders.

Responsibilities include confirming locations, managing call workflows, and relaying information to responders.