Emergency Medical Dispatcher: Life-Saving Call Coordination

Emergency Telecommunicator Services; Monroe City (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate emergency responses. Role involves following approved protocols and maintaining documentation throughout calls.

Responsibilities include confirming locations, prioritizing dispatches, and providing protocol-based instructions. Training and certification requirements vary by assignment and employer; CPR/EMT credentials may be needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate emergency responses. Role involves following approved protocols and maintaining documentation throughout calls.

Responsibilities include confirming locations, prioritizing dispatches, and providing protocol-based instructions. Training and certification requirements vary by assignment and employer; CPR/EMT credentials may be needed.