Emergency Medical Dispatcher: Life-Saving Call Center

Emergency Telecommunicator Services; Bark River (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Bark River, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify the patient location, collectCallback numbers, and determine response priorities using approved dispatch protocols.

These roles operate in continuous shifts, including overnights and weekends. A high school diploma or equivalent is typically required; CPR and Emergency Medical Dispatcher certification may be required, with employer-provided training where applicable.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required or preferred before appointment.
• CPR certification may be required; training offered by employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the approved system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene details to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Prioritization

Documentation

Education

High school diploma or equivalent

EMD certification (preferred)

CPR certification (preferred)

Job description

Emergency Telecommunicator Services in Bark River, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify the patient location, collectCallback numbers, and determine response priorities using approved dispatch protocols.

These roles operate in continuous shifts, including overnights and weekends. A high school diploma or equivalent is typically required; CPR and Emergency Medical Dispatcher certification may be required, with employer-provided training where applicable.