Emergency Medical Dispatcher — Life-Saving 911 Communications

County Emergency Communications; Buchanan Township (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Retirement benefits

Job summary

County Emergency Communications in Buchanan, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will verify locations, gather patient information, and apply approved protocols to guide responders until arrival.

Role requires certification readiness or existing credentials, with overtime and shift work common. Training opportunities and continued education are available within the agency's dispatch protocols.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Buchanan, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will verify locations, gather patient information, and apply approved protocols to guide responders until arrival.

Role requires certification readiness or existing credentials, with overtime and shift work common. Training opportunities and continued education are available within the agency's dispatch protocols.