Emergency Medical Dispatcher — Fast-Paced 911 Communications

County Emergency Communications; Cedarburg (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Cedarburg, WI, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential information, and coordinate initial response. The role involves following approved protocols and providing guidance before responders arrive.

Responsibilities include confirming locations, prioritizing dispatches, and relaying critical data to responders. A high school diploma is typically required, with CPR and additional coursework may be needed;

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Cedarburg, WI, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather essential information, and coordinate initial response. The role involves following approved protocols and providing guidance before responders arrive.

Responsibilities include confirming locations, prioritizing dispatches, and relaying critical data to responders. A high school diploma is typically required, with CPR and additional coursework may be needed;