Emergency Medical Dispatcher: Critical 24/7 Communications

911 Emergency Communications; Cascade (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Cascade, WI is seeking Emergency Medical Dispatchers to operate within an agency-approved system, gather patient information, establish response priorities, and coordinate EMS resources from a console.

Applicants may need CPR certification and Emergency Medical Dispatcher credentials. Training sponsorship and site-specific requirements vary by assignment; overtime and rotating shifts are common.

Qualifications

• High school diploma or equivalent commonly required.
• May recruit for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient\'s location, callback number, and access details.
• Ask approved questions about the patient\'s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

High-stress communication

Multitasking

Active listening

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

CPR equipment

Job description

911 Emergency Communications in Cascade, WI is seeking Emergency Medical Dispatchers to operate within an agency-approved system, gather patient information, establish response priorities, and coordinate EMS resources from a console.

Applicants may need CPR certification and Emergency Medical Dispatcher credentials. Training sponsorship and site-specific requirements vary by assignment; overtime and rotating shifts are common.