EMS Emergency Dispatcher — Fast-Paced Medical Dispatch

911 Emergency Communications; Elkhorn (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Education support

Employee assistance

Job summary

911 Emergency Communications in Elkhorn, WI seeks an Emergency Medical Dispatcher to gather incident details, establish priorities, and coordinate EMS resources. You may provide protocol-based instructions and work within approved dispatch protocols to support responders.

The role may involve overnight shifts and overtime as operations require. A high school diploma or equivalent is commonly required, with CPR and potential EMT/paramedic credentials depending on the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Clear communication

Calm under pressure

Education

High school diploma or equivalent

Tools

CPR certification

Job description

911 Emergency Communications in Elkhorn, WI seeks an Emergency Medical Dispatcher to gather incident details, establish priorities, and coordinate EMS resources. You may provide protocol-based instructions and work within approved dispatch protocols to support responders.

The role may involve overnight shifts and overtime as operations require. A high school diploma or equivalent is commonly required, with CPR and potential EMT/paramedic credentials depending on the vacancy.