Emergency Medical Dispatcher: Fast-Paced 911 Call Center

Emergency Telecommunicator Services; Mount Savage (MD); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Medical Dispatcher opportunities in Mount Savage, MD, are available through Emergency Telecommunicator Services. Dispatchers gather patient data, establish response priorities, and coordinate emergency resources using an agency-approved system.

Shifts may include overnights, weekends, holidays, and overtime; training and certifications are emphasized to meet protocol requirements. A high school diploma and CPR/EMD certifications are commonly required.

Qualifications

• High school diploma or equivalent is commonly required.
• Current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Data entry

Education

Emergency Medical Dispatcher certification

CPR certification

High school diploma or equivalent

Job description

Emergency Medical Dispatcher opportunities in Mount Savage, MD, are available through Emergency Telecommunicator Services. Dispatchers gather patient data, establish response priorities, and coordinate emergency resources using an agency-approved system.

Shifts may include overnights, weekends, holidays, and overtime; training and certifications are emphasized to meet protocol requirements. A high school diploma and CPR/EMD certifications are commonly required.