Emergency Medical Dispatcher: 24/7 Critical Call Center

Emergency Telecommunicator Services; Maryland; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services invites applications for Emergency Medical Dispatcher roles in Chase, MD. Dispatchers gather incident details, confirm locations, assign response priorities, and coordinate EMS resources using an agency-approved system.

Candidates typically hold a high school diploma and may require EMS dispatcher certification and CPR. The role may include overnight shifts, weekends, holidays, and overtime, with strict adherence to medical dispatch protocols.

Qualifications

• High school diploma or equivalent required or preferred.
• EMS dispatcher certification is preferred; CPR certification may be required.
• Experience with emergency communications is a plus.

Responsibilities

• Receive calls involving illness, injury and emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority using dispatch system
• Dispatch or coordinate ambulance resources
• Provide protocol-based instructions within current qualifications
• Relay patient information to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Clear communication

Multitasking

Decision making under pressure

Protocol adherence

Education

High school diploma or equivalent

EMS dispatcher certification (preferred)

CPR certification

Tools

Emergency dispatch software

EMS protocols

Job description

Emergency Telecommunicator Services invites applications for Emergency Medical Dispatcher roles in Chase, MD. Dispatchers gather incident details, confirm locations, assign response priorities, and coordinate EMS resources using an agency-approved system.

Candidates typically hold a high school diploma and may require EMS dispatcher certification and CPR. The role may include overnight shifts, weekends, holidays, and overtime, with strict adherence to medical dispatch protocols.