EMS Dispatch Specialist — 24/7 Critical Call Center

911 Emergency Communications; Oakland (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Maryland is seeking an Emergency Medical Dispatcher to support continuous EMS operations. You will handle incoming calls, verify locations, and guide responders according to protocols.

Applicants should have a high school diploma or GED; CPR certification may be required; EMD certification is preferred or may be sponsored. The role may involve overnight shifts, weekends, and overtime depending on the assignment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Communication

Education

High school diploma or GED

Tools

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Maryland is seeking an Emergency Medical Dispatcher to support continuous EMS operations. You will handle incoming calls, verify locations, and guide responders according to protocols.

Applicants should have a high school diploma or GED; CPR certification may be required; EMD certification is preferred or may be sponsored. The role may involve overnight shifts, weekends, and overtime depending on the assignment.