Emergency Medical Dispatcher – Fast-Paced 24/7 Dispatch

911 Emergency Communications; Riva (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Maryland seeks Emergency Medical Dispatchers to support urgent medical responses from a fixed facility in Riva. You will gather patient and incident details, prioritize responses, and coordinate EMS resources using approved protocols.

The role may require overnight or rotating shifts and overtime; candidates should have a high school diploma and CPR certification; EMT credentials are not universal.

Qualifications

• High school diploma or GED required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Multitasking

Stress management

Education

High school diploma / GED

CPR certification (may be required)

Job description

911 Emergency Communications in Maryland seeks Emergency Medical Dispatchers to support urgent medical responses from a fixed facility in Riva. You will gather patient and incident details, prioritize responses, and coordinate EMS resources using approved protocols.

The role may require overnight or rotating shifts and overtime; candidates should have a high school diploma and CPR certification; EMT credentials are not universal.