Emergency Medical Dispatcher – Fast-Paced 24/7 Dispatch Role

911 Emergency Communications; Lanham (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Lanham, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, collect patient and incident details, confirm location and access, and determine response priorities using the agency’s dispatch protocols. Applicants should have a high school diploma or equivalent; Emergency Medical Dispatcher certification and CPR may be required.

Training sponsorship is possible; overtime, night/weekend shifts, and rotating schedules are common according to

Qualifications

• High school diploma or equivalent required; EMS dispatcher certification preferred or required depending on vacancy.
• CPR certification may be required; additional coursework could be needed.
• Sponsorship for training may be available; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition as per protocol.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Multitasking

Decision making

Calm under pressure

Education

Emergency Medical Dispatcher certification

High school diploma

CPR certification

Tools

Dispatch software

Job description

911 Emergency Communications in Lanham, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, collect patient and incident details, confirm location and access, and determine response priorities using the agency’s dispatch protocols. Applicants should have a high school diploma or equivalent; Emergency Medical Dispatcher certification and CPR may be required.

Training sponsorship is possible; overtime, night/weekend shifts, and rotating schedules are common according to