Emergency Medical Dispatcher - Critical 24/7 Dispatch

911 Emergency Communications; Toreva (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Second Mesa, AZ is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient information, and coordinate EMS resources using agency-approved protocols.

The role requires accurate information gathering, prioritization of responses, and providing approved instructions when responders have not yet arrived, all under medical oversight. Ongoing training and certifications may be required by the vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Second Mesa, AZ is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient information, and coordinate EMS resources using agency-approved protocols.

The role requires accurate information gathering, prioritization of responses, and providing approved instructions when responders have not yet arrived, all under medical oversight. Ongoing training and certifications may be required by the vacancy.