Emergency Medical Dispatcher — 24/7 Critical Care Dispatch

911 Emergency Communications; Douglas (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Douglas, AZ seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location and patient data, and establish response priorities using approved protocols. You may provide pre-arrival instructions, coordinate EMS resources, and support quality reviews.

A high school diploma and EMS dispatcher certification may be required; CPR is often required. Training sponsored by employer.

Qualifications

• High school diploma or GED required.
• Emergency Medical Dispatcher certification preferred or required per vacancy.
• CPR certification may be required; EMT/paramedic credentials vary by agency.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Medical dispatch protocols

Communication skills

Multitasking

Stress management

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (optional)

Job description

911 Emergency Communications in Douglas, AZ seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location and patient data, and establish response priorities using approved protocols. You may provide pre-arrival instructions, coordinate EMS resources, and support quality reviews.

A high school diploma and EMS dispatcher certification may be required; CPR is often required. Training sponsored by employer.