Emergency Medical Dispatcher - 24/7 Critical Care Coordination

911 Emergency Communications; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mesa, AZ, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, priorities, and relay critical information to responders. Candidates should have a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements.

Roles may include overnight or weekend shifts and mandatory overtime. Training and certifications vary by employer; eligible applicants should review vacancy specifics for exact

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; refer to vacancy details.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Clear communication

Multitasking

Education

High School Diploma or Equivalent

CPR certification

Job description

911 Emergency Communications in Mesa, AZ, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, priorities, and relay critical information to responders. Candidates should have a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements.

Roles may include overnight or weekend shifts and mandatory overtime. Training and certifications vary by employer; eligible applicants should review vacancy specifics for exact