Emergency Medical Dispatcher — Life-Saving Incident Coordination

911 Emergency Communications; Arizona City (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mesa is seeking Emergency Medical Dispatchers to gather patient and incident details, establish priorities, and coordinate EMS resources using an agency-approved system. These roles may include providing approved instructions before responders arrive and must follow medical dispatch protocols and oversight.

Responsibilities include receiving calls, confirming locations, asking approved questions, and relaying information to responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Mesa is seeking Emergency Medical Dispatchers to gather patient and incident details, establish priorities, and coordinate EMS resources using an agency-approved system. These roles may include providing approved instructions before responders arrive and must follow medical dispatch protocols and oversight.

Responsibilities include receiving calls, confirming locations, asking approved questions, and relaying information to responders.