Emergency Medical Dispatcher – 24/7 Impact & Certification Support

Emergency Telecommunicator Services; Hockessin (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers to support urgent medical calls from a fixed console. You will collect patient details, verify locations, and assign appropriate EMS resources following approved protocols.

Role may require CPR and EMS certification as specified in the vacancy. Overtime, night shifts, weekends, and rotating schedules are common in this field, with compensation described in the posting.

Qualifications

• High school diploma required or equivalent.
• Emergency Medical Dispatcher certification may be required or preferred depending on vacancy.
• CPR certification is commonly required or may be requested.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Data entry

Multi-tasking

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Tools

Dispatch software

Job description

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers to support urgent medical calls from a fixed console. You will collect patient details, verify locations, and assign appropriate EMS resources following approved protocols.

Role may require CPR and EMS certification as specified in the vacancy. Overtime, night shifts, weekends, and rotating schedules are common in this field, with compensation described in the posting.