Emergency Medical Dispatcher: 24/7 Ops & Certification Support

911 Emergency Communications; Mingus (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and guide responders according to established protocols. The role requires assessing conditions, prioritizing responses, and coordinating ambulance resources while maintaining accurate documentation.

Training and certification requirements vary; some vacancies may require CPR, with EMT/paramedic credentials not universally mandated.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch

Communication

Attention to detail

Education

High school diploma

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and guide responders according to established protocols. The role requires assessing conditions, prioritizing responses, and coordinating ambulance resources while maintaining accurate documentation.

Training and certification requirements vary; some vacancies may require CPR, with EMT/paramedic credentials not universally mandated.